Axigen Technical Support
Extend your confidence in Axigen to the people that stand behind it.
We support you around the clock with an unbeatable response time.
Support Packs
FIRsT Support
Put Axigen's expertise to work for your business whenever you encounter a technical issue. Free during trial, our primary support level provides just the right assistance needed for you to have the best messaging experience possible – 24x7!
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Gold Incidents Pack
Rely on a dedicated Technical Account Manager, get special attention for a pack of incidents & callback requests. This Premium Support extension is dedicated to companies with mission critical messaging solutions, where service availability is of utmost importance.
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Premium Support
Great technical support1 is just one email or phone call away – at any time. With telephone response & priority email response, Premium Support is dedicated to users with special messaging requirements, from medium & large companies to ISPs.
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GoLive Support
When implementing a messaging solution over hundreds or thousands of users, when safe & secure migration is needed, where special integrations are required, GoLive Support projects bring our system integrators' know how into the customer's messaging processes.
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Extras
Support in your local language
Our Distributor Partners are also offering first level technical support at high standards. Check here for available partners in your area.
Access to additional online resources
All registered users have access to multiple online resources related to the Axigen solutions: Online Documentation, Knowledge Base, User Forum.
1 Level 2 technical support.
Additional Notes:
Confidentiality: If, while benefiting from technical support assistance, Axigen users send information such as configuration, architectures, logs or other information to the support department, these details will be treated as private & confidential & will only be used to identify & solve the reported problems.
Support expiration: If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.