Support Services Overview
We believe technical support is one of the most important elements for a great working experience with AXIGEN Mail Server, therefore we are committed to ensuring a 2-hour average response time for any support level. Our experienced and dedicated team is offering human responses to all requests and is measuring success according to the number of satisfied customers.
| Support During Evaluation |
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FIRsT Support is offered FREE during the evaluation period, so that you could test not only the product features, but the complete AXIGEN solution at the same time. Do not hesitate to contact our Support Engineers for any question you might have. |
FIRsT SupportOur primary support level comprises the most important attribute of messaging software solutions: continuity (24x7). Thus, FIRsT Support provides a competitive basic assistance level dedicated mostly to Home users and Small Businesses. |
Premium SupportWith telephone response, priority email response and a superior response time, Premium Support is dedicated to users with special messaging requirements: Medium and Large Companies, and particularly to ISPs. |
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| Learn more | Learn more | |
Gold Incidents PackAn important add-on to Premium Support offers a dedicated Technical Account Manager, a pack of incidents treated with special attention and Callback availability. This utility is dedicated to companies with mission critical messaging solutions, where service availability is of utmost importance. |
GoLive SupportWhen implementing a messaging solution over hundreds or thousands of users, when safe, secure migration has to be planned and tested, where special integrations are required, GoLive Support projects bring our system integrators’ know how into the customer’s messaging processes. |
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| Learn more | Learn more | |
Support in Local Language
Our Distributor Partners and Gold Value Added Resellers are also offering level 1 technical support at high standards. Check here for available partners in your area.
Confidentiality note
If while benefiting from technical support assistance AXIGEN users send information such as configuration, architectures, logs or other information to the support department, these details will be treated as private and confidential and will only be used to identify and solve the reported problems.
Resources
Below you will find a list of available resources related to AXIGEN Mail Server:
- Online Documentation
- New releases (patches and new commercial versions) of AXIGEN products
- Access to AXIGEN Knowledgebase
- Product documentation (Release Notes, User Guides, White Papers etc)
- AXIGEN Forum
Note: If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance and technical support fees are based on updated list prices, as valid in the moment of purchase.
Tehnical Support Program Brochure (10KB, 2s / 0.5 Mbps)
Extend your support subscription period or upgrade to a superior plan.
