Support Services Overview

We believe technical support is one of the most important elements for a great working experience with AXIGEN Mail Server, therefore we are committed to ensuring a 2-hour average response time for any support level. Our experienced and dedicated team is offering human responses to all requests and is measuring success according to the number of satisfied customers.

Support During Evaluation

FIRsT Support is offered FREE during the evaluation period, so that you could test not only the product features, but the complete AXIGEN solution at the same time. Do not hesitate to contact our Support Engineers for any question you might have.


FIRsT Support

Our primary support level comprises the most important attribute of messaging software solutions: continuity (24x7). Thus, FIRsT Support provides a competitive basic assistance level dedicated mostly to Home users and Small Businesses.

 

Premium Support

With telephone response, priority email response and a superior response time, Premium Support is dedicated to users with special messaging requirements: Medium and Large Companies, and particularly to ISPs.

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Gold Incidents Pack

An important add-on to Premium Support offers a dedicated Technical Account Manager, a pack of incidents treated with special attention and Callback availability. This utility is dedicated to companies with mission critical messaging solutions, where service availability is of utmost importance.

 

GoLive Support

When implementing a messaging solution over hundreds or thousands of users, when safe, secure migration has to be planned and tested, where special integrations are required, GoLive Support projects bring our system integrators’ know how into the customer’s messaging processes.

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Support in Local Language

Our Distributor Partners and Gold Value Added Resellers are also offering level 1 technical support at high standards. Check here for available partners in your area.

Resources

Below you will find a list of available resources related to AXIGEN Mail Server:

  1. Online Documentation
  2. New releases (patches and new commercial versions) of AXIGEN products
  3. Access to AXIGEN Knowledgebase
  4. Product documentation (Release Notes, User Guides, White Papers etc)
  5. AXIGEN Forum

Note: If an additional Technical Support subscription is not ordered before the current subscription's expiration, a new license has to be purchased.

[...]The support service is really awesome, the best I have ever expe- rienced from any company. You get an answer within the hour, even when you are a non-paying customer. I even got replies in weekends in the middle of the night. Really
amazing!  
 

Nick Snels
Jobaria, Belgium
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