FIRsT Support
Dedicated mostly to home & small businesses, Axigen's primary support level grants you unlimited access to great tech support, all year round.
The Technical Support from Axigen is simply excellent[...] The emails I received on my queries were clear and concise, told me exactly what I wanted to know. They can even replicate your system on their test rig to give the absolute best solution to your query! Brilliant!
David Gray
CESS, UK
Includes
- 24 x 7 x 365 availability
- Email support (24 hours maximum response time)
- Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration
- Software Maintenance
- Web support
Supplied by: |
Level 1 Support Engineers |
|
Price / Year: |
Commercial License | Free Mail Server (add-on) |
25% of License Price |
€199 / year |
|
Email support
The email technical support is available 24 x 7 x 365. Simply fill in the contact form on our website & our experts will answer your technical inquiries on Axigen via email. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.
Web support
The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:
- Online Documentation
- New releases (patches & new commercial versions) of Axigen products
- Axigen Knowledge Base
- Product documentation (Release Notes, User Guides, White Papers, etc.)
- Axigen Forum
Note:
If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.