Premium Support Pack
Includes:
- Availability 24 x 7 x 365
- Contact: E-mail support (6 hours maximum response time); Telephone Support
- Assistance for: Installation, Migration, Configuration, Troubleshooting, Antivirus / Antispam Integration
- Premium Support Pack includes: Software Maintenance
- Web Support available
| Supplied by: | Level 1 and Level 2 Support Engineers |
| Price: | 35% of the License Price - yearly subscription |
Email support
The email technical support is available using the priority address. It also includes free subscription to the AXIGEN Newsletter, containing security alerts, advisories and other useful pieces of advice for avoiding operational IT disasters, as well as information regarding upcoming versions, tips and tricks and insights on AXIGEN products.
Telephone support
Technical Support is provided for calls initiated by the customer on a telephone number which is available for the Premium and Gold support levels.
Web support
It is permanently available for all AXIGEN customers on our website. Web support includes access to the following Online Resources:
- Online Documentation
- New releases (patches and new commercial versions) of AXIGEN products
- Access to AXIGEN Knowledgebase
- Product documentation (Release Notes, User Guides, White Papers etc)
- AXIGEN Forum
Tehnical Support Program Brochure (10KB, 2s / 0.5 Mbps)