Premium Support
Priority phone & email support from Axigen's experienced engineers, perfectly suited to customers with complex messaging requirements.
One of the best features of Axigen is their excellent customer support. I have utilized them on a number of occasions, mostly at strange hours, and found them to be quick with a useful reply at every turn. They will navigate you through everything from setup, to exotic scripts supporting complicated SMTP delivery rules. I know because I've used it myself, and even as a well versed user of Axigen, find their replies to be useful and timely, even now.
Wesley Keene
Keene Services Inc., USA
Includes
- 24 x 7 x 365 availability
- Email support (6 hours maximum response time)
- Telephone support
- Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration
- Software Maintenance
- Web support
Supplied by: |
Level 1 & Level 2 Support Engineers |
Price / Year: |
35% of License Price |
Email support
The email technical support is available 24 x 7 x 365, by using a priority support address. Simply write us an email & our experts will promptly answer your technical inquiries on Axigen. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.
Telephone support
Technical Support is provided for calls initiated by the customer on a telephone number which is available for the Premium & Gold support levels.
Web support
The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:
- Online Documentation
- New releases (patches & new commercial versions) of Axigen products
- Axigen Knowledge Base
- Product documentation (Release Notes, User Guides, White Papers, etc.)
- Axigen Forum
Note:
If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.