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Premium Support Pack

Includes:

  • Availability 24 x 7 x 365
  • Contact: E-mail support (6 hours maximum response time); Telephone Support
  • Assistance for: Installation, Migration, Configuration, Troubleshooting, Antivirus / Antispam Integration
  • Premium Support Pack includes: Software Maintenance
  • Web Support available
Supplied by: Level 1 and Level 2 Support Engineers

Price: 35% of the License Price - yearly subscription

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Email support

The email technical support is available using the priority address. It also includes free subscription to the AXIGEN Newsletter, containing security alerts, advisories and other useful pieces of advice for avoiding operational IT disasters, as well as information regarding upcoming versions, tips and tricks and insights on AXIGEN products.

Telephone support

Technical Support is provided for calls initiated by the customer on a telephone number which is available for the Premium and Gold support levels.

Web support

It is permanently available for all AXIGEN customers on our website. Web support includes access to the following Online Resources:

  1. Online Documentation
  2. New releases (patches and new commercial versions) of AXIGEN products
  3. Access to AXIGEN Knowledgebase
  4. Product documentation (Release Notes, User Guides, White Papers etc)
  5. AXIGEN Forum
[...]The support service is really awesome, the best I have ever expe- rienced from any company. You get an answer within the hour, even when you are a non-paying customer. I even got replies in weekends in the middle of the night. Really
amazing!  
 

Nick Snels
Jobaria, Belgium