Today’s business world is fast-paced, highly versatile and mobile. Multiple branches, employees traveling from one city to another for weeks in a row, customers from multiple countries and time zones become commonplace, forcing companies to rely more and more on mobile devices to stay ahead. As instant access to information regardless of time and location becomes mission critical, it triggers the exponential growth of mobile email communication.
1. Mobile WebmailThe AXIGEN messaging solution uses an advanced mobile webmail interface that supports all mobile web browsers compatible with the XHTML format for page rendering. The mobile webmail is integrated into the same server module and therefore provides seamless access to information to all users just like the regular webmail interface. When accessing the AXIGEN webmail interface, the end-user Mobile Browser ID String (User Agent ID) is identified and the mobile webmail is loaded and rendered automatically.
Figure no 1
The AXIGEN mobile webmail interface provides access to the following features:
- Basic email access (read, write, reply etc.)
- Advanced email access (move, delete, attachments etc.)
- Folder management
- Public folder access
- Advanced email search
- Sharing and permissions management
Moreover, the new Mobile Browser ID String (User Agent ID) can be further added, therefore extending the integration capability of the AXIGEN mobile webmail with newer terminals.
The mobile webmail setup involves the activation of the webmail service from the web administration interface (WebAdmin) for users intended to have access to it and enabling the mobile capabilities for this service by checking the corresponding option on the service setup page. Once this simple procedure is completed any supported mobile terminal will have access to this feature.
For more information and details regarding the AXIGEN mobile webmail, visit this documentation page:
2. IMAP/POP3 and SMTP AccessThe majority of modern mobile terminals have now built-in email clients that can be used to connect to the AXIGEN Messaging Solution using the same settings that apply on the MUA (Mail User Agent / Email client) on the desktop systems. The same credentials are used for these mobile accounts, and from the server’s perspective the same communication process takes place.
This method is very comfortable both from the user’s perspective and from the network / system administrator’s perspective. Because these email clients typically use standard protocols such as POP3, IMAP4 and SMTP, the configuration overhead is completely avoided. To allow users access to their mailbox content, no server-side configuration is required (given the desktop clients can access the mailboxes). The users need to configure the email clients according to specifications provided by the terminal manufacturer.
In most cases, email client software comes free of charge from terminal manufacturers, but may require a data plan from mobile operators.
On the server side, the AXIGEN Messaging Solution needs to have the following services activated and accessible from outside the LAN:
- The SMTP service for sending and receiving messages
- The IMAP or the POP3 service(s) for reading messages
In addition to this simple and convenient method to achieve email access on mobile terminals, the IMAP Idle feature can be used whenever the mobile terminal email client supports this feature. The IMAP Idle feature allows the client to poll the inbox regularly for new messages without having to transfer large amounts of data (during the authentication process and folder refresh) each time.
This helps reduce the data transferred and the time needed for notification in case new message arrivals. The IMAP Idle feature is built into the AXIGEN IMAP service and is enabled at all times. If a client supports and requests an IDLE command, the AXIGEN server will correctly interpret it.
The client mobile terminal needs to have the following settings configured:
- Username, password
- Email address and account type (IMAP/POP3)
- Incoming mail server address
- Outgoing mail server address (SMTP)
This set-up is very similar to the procedure required on desktop email clients, but the parameters may be located differently for different devices. For more details about desktop email clients settings please click here: