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License key provided could not be applied! in webadmin

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    License key provided could not be applied! in webadmin

    This is on Ubuntu 16.04, a fresh install of the server on a fresh install of the OS. I also attempted to manually copy the file like the email mentioned, that also isn't convincing the server that it's registered. Everything else seems to be working.

    I also went into /var/log/mail.log and found this entry:

    ​Axigen[3513]: WARNING: (MemoryStream)(17:12) No attribute 'CyrenASIntegrationExpiryDate' for a 'LicenseKey' object
    ​Axigen[3513]: WARNING: (MemoryStream)(18:12) No attribute 'CyrenAVIntegrationExpiryDate' for a 'LicenseKey' object
    ​Axigen[3513]: WARNING: (MemoryStream)(19:12) No attribute 'CyrenMKey' for a 'LicenseKey' object
    ​Axigen[3513]: WARNING: (MemoryStream)(45:12) No attribute 'CyrenASMailboxCount' for a 'LicenseKey' object
    ​Axigen[3513]: WARNING: (MemoryStream)(46:12) No attribute 'CyrenAVMailboxCount' for a 'LicenseKey' object
    ​Axigen[3513]: ERROR: (MemoryStream)(47:27) Invalid statement as attribute definition
    ​Axigen[3513]: ERROR: Invalid license key text form read from file '(admin-stream)'

    #2
    Hello,

    Could you confirm if your are using the latest Axigen kit (10.1.4)?
    If yes, please contact our support department for further investigations.

    BR,
    Ioan

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      #3
      Hello,
      Please go to this link and generate a new license key. After applying the key, please let us know if you observe any WARNINGS/ERRORS as previously reported.
      Thank you.

      Comment


        #4
        Hi... just received a new license key after renewal. received "License key provided could not be applied!" error when uploading the new license key.

        Tried multiple times to contact support (support@axigen.com) but kept getting the "Expired, wrong or missing Axigen License Registration Code or Channel // XXXXXXXXXXXXXXXXXXXX" reply.

        Please assist

        Comment


          #5
          Hello,

          I have checked internally with my colleagues from sales and they will resend a new license shortly.

          Best regards,
          Ioan

          Comment

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