Axigen Email for the Philippine Commission on Higher Education

Client Profile

The Commission on Higher Education (CHED) was established in 1994, as part of a broad agenda of reforms of the Philippines' education system. It is in charge of the tertiary and graduate education sectors, and is committed to implementing the necessary programs and mechanisms for ensuring an affordable, quality higher education for all Filipino citizens. The institution also draws and recommends the specific development plans, policies, priorities, as well as programs and grants on higher education and research. It sets the standards for institutions of higher learning, and supports and develops potential centers of excellence across the country.

The Challenge

CHED first used an email system comprising the Microsoft Exchange Server and Symantec antivirus, and client stations running MS Outlook on the Windows 2000 Server. Several months later, the system was migrated to qmail as MTA, Courier for IMAP and POP3 access, ClamAV for AntiVirus protection (plus other helper programs like SpamAssassin) and SquirrelMail as Web Client, running on a Net / Free BSD distribution.

This architecture posed a major challenge. The server was built on various tarballs in order to run a Web-based email and, while the setup was secure and optimized for high volume mails, the upkeep of such a customized system proved laborious to maintain by CHED’s IT staff.

"With the older, qmail-based system, it was quite difficult to delegate critical administrative tasks
such as patching and upgrades."
– CHED
 

The Solution

Following extensive research, CHED decided upon the Axigen messaging platform. They purchased the Axigen Service Provider Messaging solution for Linux, with Web Personal Organizer and Groupware add-on features, via Axigen’s local partner in the Philippines – IPSYSTEMS Inc.

Key Benefits

The advantages of implementing Axigen mainly fall in the areas of server administration (“almost no brainer installation and maintenance” – CHED), as well as system security and technical support. With Axigen, CHED benefits from an all-in-one, messaging and collaboration solution that is easy to operate, and offers a clear roadmap.

“We also appreciated Gecad engineers’ knowledge and experience in anti-spam features such as Greylisting,
DNSBL, individual blacklists, which were (admittedly) a pain to apply with the aging qmail program.”
– CHED

Benefits for end-users:
  • CHED’s employees can access their inbox from a wide range of desktop email clients such as Outlook or Thunderbird, as well as from Axigen’s friendly WebMail interfaces (Ajax, Standard or Mobile).
  • The Web Personal Organizer and Groupware add-ons also ensure increased efficiency and productivity by enabling users to schedule meetings and organize tasks, or share personal email and calendar folders.
  • Starting with version 7.6, Axigen also offers a solution for accessing Instant Messaging features from the Ajax WebMail interface, which could facilitate multi-tasking and cooperation between various teams and offices.
Benefits for sysadmins:
  • The smart Web administration console offers unified access to all the Axigen services, both locally and remotely. System administrators can also use the CLI to automate administration and provisioning tasks.
  • The delegated administration feature enables CHED’s top administrators to delegate administrative tasks to administrative users having predetermined permissions for Axigen (sub)domains and operations.
  • Axigen’s defense toolset includes authentication, greylisting, Identity Confirmation and support for virtually any security application. ”Integration with 3rd-party programs such as ClamAV and SpamAssassin was not difficult.” – CHED. For premium protection, the built-in Kaspersky AntiVirus and AntiSpam can be activated, on request. 
  • FIRsT support (offered free of charge in the first year) includes 24x7 support via email, as well as full access to product updates. Other technical support packages are also available on demand. “We especially appreciated the informative and timely response of Gecad Technologies' engineers to Axigen-related queries.” – CHED

About Gecad Technologies and Axigen

Established in 2001, Gecad Technologies SA, member of the GECAD Group and ISO 9001:2008 certified, is the vendor of Axigen, an integrated email, calendaring and collaboration platform, masterfully built using a unique mail server technology, for increased speed and security. Axigen ensures an efficient and secure worldwide communication environment and business growth for both service providers and companies of all sizes. It is currently distributed internationally by over 250 partners from 100 countries and manages the email traffic for more than 11,000 companies with 8 million end-users.

Axigen’s team of seasoned professionals, with 15 years of experience in messaging and IT security, delivers cutting-edge products, based on innovative and proprietary architectures such as Axigen GrowSecure™, Axigen SmartProcessing™ and Axigen UltraStorage™. For further details, please visit www.axigen.com