Compare Support Services
Count on us 24 x 7, whether you are a Business, Service Provider or Free Axigen user. Here's a simple guide to comparing our support packs:
Support Packs Comparison Chart |
FIRsT |
Premium |
Gold1 | GoLive |
|---|
Software Maintenance |
 |
|
Availability
24 x 7 x 365 |
|
|
|
|
|
Max. response time |
24 hours | 6 hours | 3 hours | 3 hours | |
Web support |
|
|
|
|
|
Email support |
|
|
|
|
|
Telephone support |
|
|
|
||
Free call-back hotline |
|
|
|||
On site |
|
Pricing
Price / Year |
25% | 35% | Contact us | Contact us |
Assistance for the following services
Installation |
|
|
|
|
|
Migration(where applicable) |
|
|
|
|
|
Configuration |
|
|
|
|
|
Troubleshooting |
|
|
|
|
|
AntiVirus integration |
|
|
|
|
|
AntiSpam integration |
|
|
|
|
|
Custom feature request assessment |
|
|
|||
Monthly service report |
|
||||
Pilot design |
|
||||
Pilot installation |
|
||||
Pilot project report |
|
||||
Platform implementation |
|
||||
Platform deployment |
|
||||
System planning & provisioning |
|
||||
Operations audit |
|
||||
Technical training |
|
Supplied by
Level 1 CSE |
|
|
|||
Level 2 CSE |
|
|
|
||
TAM assigned |
|
|
Other resources
Forum |
|
|
|
|
|
Knowledge base |
|
|
|
|
|
Online documentation |
|
|
|
|
|
Newsletter |
|
|
|
|
|
Beta program access |
|
|
|
|
1 The Gold Support option is valid as long as the associated Premium Support service is active.
Additional notes:
The price for the FIRsT line of support is valid only for commercial licenses (Axigen Business Messaging & Axigen Service Provider Messaging). For the Axigen Free Mail Server it is a highly affordable add-on, available for online purchase.
If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.