I use Axigen Webmail explicitly for my email client, except when mobile. From my desktop I am trying to send out emails with attachments.
When I drag a PDF file in, I get the overlay graphic that tells me to drag it low for an embedded image or high for an attachment. I select high for an attachment. The file appears at the top of the email with a paperclip icon THEN DISAPPEARS. When I send the email, the recipients do NOT get the attachment.
So I tried it again using the “add attachments” button at the top of the draft email screen. Same problem. The file appears at the top of the email with a paperclip icon THEN DISAPPEARS. When I send the email, the recipients do NOT get the attachment.
Yes, I tried logging out, closing the browser, clearing history & Cache, relaunching & trying again.
In many cases the email itself it not received.
I attempted to use the VIEW button in the Web Admin portal to see My QUEUE log but it does nothing.
So I downloaded the Queue TXT file. It is full of errors trying to connect to a filter service, then just discards the email from the queue???
AXIGENSVR PROCESSING:0010F2D1: Shepherd thread finished cleanup signal
2019-06-05 07:56:14 -0500 02
AXIGENSVR PROCESSING:0017C452: Filter Cyren(127.0.0.1:9088):[ERROR]: Could not connect to filter
2019-06-05 07:56:14 -0500 02
AXIGENSVR PROCESSING:0017C452: Error connecting to socket filter: Cyren(127.0.0.1:9088)
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Finished filtering mail object 17C452 with filter: <filterDetect-0017C452>
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Set recipient <filterDetect-0017C452@~filter-test> state to PROCESSING ERROR
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Start filter discarder
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Finished filtering mail object 17C452 with filter: discarder
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Set recipient <filterDetect-0017C452@~filter-test> state to FILTER DISCARD
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Set recipient <filterDetect-0017C452@~filter-test> state to SENT
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Set mail state to PROCESSED
2019-06-05 07:56:14 -0500 08
AXIGENSVR PROCESSING:0017C452: Processing finished
2019-06-05 07:56:14 -0500 08
Please let us know if you tried attaching a file with a smaller size.
At this time we presume that the problem you encounter is related to the “Limit Attachment size to:” value or “Limit message size to:” value inherited from WebAdmin > Domains & Accounts > Manage Domains >Edit on your domain name > Account Defaults > Quotas and Restrictions under “WebMail” section - you may also check this limit when editing your account.
I had to leave for a meeting, but it looks like all the test emails with and without attachments finally went out maybe 30-40 minutes later. Hmm. Recipients were on several different servers, so it was definitely on my (senders) end. Server utilization was almost NILL. Not sure why it would have been delayed.
At each WebAdmin login all filters are checked so you could get their status. So you could safely disregard any log lines related to filterDetect recipients.
On the other hand, when you see that some of your messages are stuck into the queue, the first check should be go see their status like press the “info” button dedicated to a specific message. From there you could see the recipients lists and press furtheremore “show info” link near each of these recipients.
In the end, could you confirm if your attachment issue was solved by increasing the limits as @MaXiM has suggested?