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Hi,
I am trying to find a work around rather than using ftp application to copy some folder in which I use the native Windows File Explorer as my ftp. The session was started properly, log on and browse all the content of the axigen domains. But as soon I copied 1 or multiple files / folders it will initiate the copy but after few second it gives this error.
Can anyone give some ideas.
Thanks,
Jay
Hi
I recommend you to use filezilla.
and increase the Flow Control of FTP
So it means I cannot use the native of Windows File Explorer? Why?
Also I don’t have any issue in Linux File Explorer when I am using the same.
Flow control values of FTP are ok.
Hello Jay,
Please set the log level to Protocol communication for FTP Back-up & Restore service and share with us the Axigen logs for the time period when you are receiving that error in Windows File Explorer.
HTH,
Ioan
Hi,
Please see attach FTP logs below.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/(xxxxxx-xxxxx).mail/
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << TYPE I
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << PASV
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 227 Entering Passive Mode (10,0,91,254,164,36).
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << SIZE 0000000A.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 502 Command not implemented.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << RETR 0000000A.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 150 File status okay; about to open data connection.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << RETR 0000000A.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 226 Closing data connection.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << noop
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << PWD
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 257 “/domains/xxxx.com/accounts/xxxxxx/(JO).mail” .
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/(xxxxxx-xxxxx).mail/
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << TYPE I
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << PASV
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 227 Entering Passive Mode (10,0,91,254,169,21).
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << SIZE 0000000B.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 502 Command not implemented.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << RETR 0000000B.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 150 File status okay; about to open data connection.
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: << RETR 0000000B.abf
2020-12-15 14:20:35 +0400 16 Axigen FTP-BACKUP:0000E525: >> 226 Closing data connection.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << noop
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << PWD
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 257 “/domains/xxxx.com/accounts/xxxxxx/(JO).mail” .
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << CWD /domains/xxxx.com/accounts/xxxxxx/(JO).mail/(xxxxxx-xxxxx).mail/
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << TYPE I
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 200 Command okay.
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << PASV
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 227 Entering Passive Mode (10,0,91,254,176,217).
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: << SIZE 0000000C.abf
2020-12-15 14:20:36 +0400 16 Axigen FTP-BACKUP:0000E525: >> 502 Command not implemented. (maximum number of protocol errors reached)
Regards,
Jay
Hello Jay,
So you have the answer - the FTP client you are using (Windows File Explorer) is sending a command that is not implemented (SIZE <file-name>). Because of the protection set on the FTP-BACKUP service, the session is closed after X errors.
If you like to “play” with you may disable this “feature” (closing session after X errors) by changing that value from WebAdmin > Back-up & Restore > FTP Back-up & Restore > Error Control > untick the setup for closing session after X invalid commands received from clients
HTH,
Ioan
Thanks for this info.
I know about the Error control and why the FTP session closes. Just want to see what is the cause of it and now you give the proper detailed answer
“(Windows File Explorer) is sending a command that is not implemented (SIZE <file-name>)”
Thanks a lot hope this will be useful for someone as well.
Regards,
Jay