Axigen HTML format WRONG / ERROR

I ran a mail deliverability test through Glock Apps and they are reporting HTML errors in the formatting of Axigen emails that may prevent some of the more strict recipient servers from accepting the email.

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These are the error of your message html code. You might want to load your template into our template editor to fix them

<html><head><style id="axi-htmleditor-style" type="text/css">p { margin: 0px; }</style></head><body dir="" style="font-size: 11pt; font-family: &quot;Source Sans Pro&quot;, sans-serif; background-image: none; background-repeat: repeat; background-attachment: fixed;">​123<br><div class="x-axi-signature"><br><div class="x-axi-signature" style="; font-size: 10pt; font-family: " source="" sans="" pro",="" sans-serif;"="">​​<div>-</div><div>MY NAME</div><div>MY COMPANY, LLC</div><div><span style="font-size: 10pt;">MY-PHON-NUMBR</span></div><div></div><a href="ME@MYDOMAIN.COM">ME@MYDOMAIN.COM<br></a><div><img src="cid:55_1553548454885@localdomain" style="font-size: 10pt;"></div><div>MY TAG LINE [TM]</div><div>-</div><div>​</div></div></div></body></html>

  • 1:1 <!DOCTYPE> should be the first element seen
  • 1:7 the <head> tag must contain a title
  • 1:394 attribute values cannot be empty
  • 1:394 attribute values cannot be empty
  • 1:309 tag attributes are malformed
  • 1:627 the alt property must be set for image tag

Since I have no way to edit the DEFAULT HTML format of outgoing messages, I am assuming that the AXIGEN DEV TEAM will need to resolve this one?

Hello Pete,

Thank you for your report - we’ll share it with our dev team and come back to you with our findings.

BTW, could you export and share the full report you have referred (into PDF or any other available format) so we could have a better understanding?

Nevertheless, my preliminary conclusion is that the mentioned errors are minor and I’m very confident that them have not to be blamed for situations like preventing “recipient servers from accepting the email” but, maybe, moving them to the recipient’s SPAM folder.

As a workaround, you may choose to use, instead of the Axigen WebMail interface, any other mail app (like Thunderbird or EmClient) that may allow you to send HTML messages based on templated that have a better score on the Glock Apps.

HTH,
Ioan

Here is a screenshot of the FULL REPORT from GlockApps on the HTML Formatting errors.

For something you can parse, try here:

<html><head><style id="axi-htmleditor-style" type="text/css">p { margin: 0px; }</style></head><body dir="" style="font-size: 11pt; font-family: &quot;Source Sans Pro&quot;, sans-serif; background-image: none; background-repeat: repeat; background-attachment: fixed;">id:107b9ea8-d7573a48-69a7fb56-d7a46fee<br><div class="x-axi-signature"><br><div class="x-axi-signature" style="; font-size: 11pt; font-family: " source="" sans="" pro",="" sans-serif;"="">​​​Testing</div><div class="x-axi-signature" style="; font-size: 11pt; font-family: " source="" sans="" pro",="" sans-serif;"=""><br></div><div class="x-axi-signature" style="; font-size: 11pt; font-family: " source="" sans="" pro",="" sans-serif;"=""><br><div>-</div><div>Pete Groman</div><div>Namorgy Network Solutions, LLC</div><div><span style="font-size: 10pt;">972-454-0029</span></div><div></div><a href="mailto:pete@namorgy.com">pete@namorgy.com<br></a><div><img src="cid:94_1553990641154@localdomain" style="font-size: 10pt;"></div><div>Geek By The Week [TM]</div><div>-</div><div>​</div></div></div></body></html>
1:1 <!DOCTYPE> should be the first element seen
1:7 the <head> tag must contain a title
1:429 attribute values cannot be empty
1:429 attribute values cannot be empty
1:344 tag attributes are malformed
1:558 attribute values cannot be empty
1:558 attribute values cannot be empty
1:473 tag attributes are malformed
1:681 attribute values cannot be empty
1:681 attribute values cannot be empty
1:596 tag attributes are malformed
1:923 the `alt` property must be set for image tags

One of the reasons I chose Axigen is because I liked it’s WebMail portal. I don’t want to mess with other email clients if I can avoid it.

Thanks!