Hello,
Thank you for your message.
Please note that 2 typical factors that may trigger such issues are:
- AV/Security programs scanning the IMAP communication or the Outlook PST files.
- Some other Add-ins (apart from the Axigen Outlook Connector) currently enabled in Outlook.
If in your case you say that you do not have any other add-ons installed, please let us know if you have any AV/Security programs activated on the machine.
We are waiting for your response.
Thank you.