a customer brought this to my attention:
When in the WebClient (Ajax) settings / interface / “Mark messages as “Read” automatically” / all options are deactivated*, not even double clicking an e-mail will set it to “Read”.
- Customer’s employees all share their mail boxes to everyone (Don’t ask ) :
If someone has the preview pane activated and goes into somebody else’s mail box, e-mails might get set to “Read” - the owner of the mail box might miss something, as for him, the e-mail is then marked as read as well.
Which is the reason, why all options in “Settings” are deactivated.
However, this leads to E-Mails which are purposefully (!) opened by double-click not being set to “Read” as well.
Is this by design?