Calendar invitation error

Support WebMail
1

Hello,
I have Axigen Mail Server version 10.5.28.
If I receive an invitation from someone and click on the “accept” button, I get error message. I get same message if I click on the other buttons.
I attached a screenshot.
Do you have any idea what can be the problem?
Thanks, Peter

axigen_invitation_error
axigen_invitation_error1215×762 60.9 KB

2

One more info. sometimes when receiving invitation whole web client freezes and only browser refresh can solve issue, until I click on the invitation mail again, then it freezes.

3

Hello,

Could you please confirm if after updating your Axigen server to latest version (10.5.30) the reported issues still manifest?

BR,
Ioan

4

Hello Ioan,

Thanks for the info.
I have updated to version 10.5.30 but unfortunately problem is the same.
If I go to invitation email, Ajax web client stops working, only browser refresh can solve the issue. Standard interface not freezing but there is no button there to accept invitation. I don’t know whether important but I usually receive invitations from Gmail.

BR,
Peter

5

Hello Peter,

Could you please let us know if you are using a basic or a premium account?

Assuming the account is peter@test.tld you could check this via CLI like:

update domain test.tld
update account peter
show attr accountType

Looking forward for your answer.

BR,
Ioan

6

Hello Ioan,

AccountType = premium

BR,
Peter

7

Hello Peter,

For testing purposes: could you please let us know what is happening when you are accepting the invitation but from WebMail > Calendar > My Calendars > My Calendar view (and not from Messages view, as you mentioned when reporting this issue)?

BR,
Ioan

8

Hello Ioan,

I have received some invitation nowdays and all of them worked.
Maybe newer version of the application really helped in this issue.

So, I hope problem solved, maybe if still exists I will drop a question.

Thanks for your help!

BR,
Peter