Can't send email

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1

Hello unfortunately can’t send mail Mail comes in but no out does anyone have an idea

2

Hello @Aleyx

Can you provide us more details regarding your installation, like Axigen version, install type (classic or docker), the OS that host Axigen.

Also please check using telnet if your able to connect to a remote server on port 25, most ISPs are blocking this port by default.

Regards,
Florin

7

sudo netstat -plnut
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:465 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:21 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 127.0.0.53:53 0.0.0.0:* LISTEN 293/systemd-resolve
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 452/sshd: /usr/sbin
tcp 0 0 127.0.0.1:7000 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 127.0.0.1:8888 0.0.0.0:* LISTEN 481/axigen-tnef
tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:993 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:9443 0.0.0.0:* LISTEN 468/axigen
tcp 0 0 0.0.0.0:9000 0.0.0.0:* LISTEN 468/axigen
tcp6 0 0 :::143 :::* LISTEN 468/axigen
tcp6 0 0 :::80 :::* LISTEN 468/axigen
tcp6 0 0 :::465 :::* LISTEN 468/axigen
tcp6 0 0 :::22 :::* LISTEN 452/sshd: /usr/sbin
tcp6 0 0 ::1:7000 :::* LISTEN 468/axigen
tcp6 0 0 :::25 :::* LISTEN 468/axigen
tcp6 0 0 :::443 :::* LISTEN 468/axigen
tcp6 0 0 :::993 :::* LISTEN 468/axigen
tcp6 0 0 :::9443 :::* LISTEN 468/axigen
tcp6 0 0 :::9000 :::* LISTEN 468/axigen
udp 0 0 127.0.0.1:2000 0.0.0.0:* 468/axigen
udp 0 0 127.0.0.53:53 0.0.0.0:* 293/systemd-resolve
udp 0 0 0.0.0.0:41716 0.0.0.0:* 298/avahi-daemon: r
udp 0 0 0.0.0.0:5353 0.0.0.0:* 298/avahi-daemon: r
udp6 0 0 :::5353 :::* 298/avahi-daemon: r
udp6 0 0 :::38218 :::* 298/avahi-daemon: r
root@mail:~#

10

Hello,

As I mentioned in PM the most probably the issue is you Internet Service Provider that block the egress traffic on port 25.

Regards,
Florin

11

.port is free

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image1920×1080 236 KB

12

Please set SMTP Sending service log level to protocol communication and replicate an issue (by sending a message to en external email address).

If the message was not delivered (so it remains into the queue), please send us the SMTP-OUT logs so we could try to understand were is the problem (it may be a DNS issue as well).

HTH,
Ioan