I am able to receive emails but not send

I am able to receive emails but not send. I have tried everything. The mx records are all set up but nothing is working…

Hello,

Most probably your ISP does not allow outgoing session on port 25 and to confirm this you may check Axigen log file (/var/opt/axigen/log/everything.txt) and search record of SMTP-OUT service.

Regards,
Florin

Sorry for The Late reply… I use att and I looked it up they do seem to block port 25 and I though I got around it. In the log file it says nothing about the blocked port but it does say “ DNS query failed - recursive queries disabled
Gmail.com’ not found in DNS”

Hello,

Than you should double check your DNS servers configured into Axigen - like:

WebAdmin > Services > DNR > Service Configuration > Name Servers

HTH,
Ioan

I’m new to this so I never set it up… what do I need to set the name servers?

Just add a DNS Server to the Name server in the configuration. If you’re not running your own DNS, you can use one from your ISP or one of the many DNS Servers most commonly used. Many people use Cloudflare (1.1.1.1) or Google (8.8.8.8 and 8.8.4.4).

The emails will still not send… I tried a SMTP Test website and this is what comes up

Connecting to XXX.XXX.XXX.XXX

220 XXXXXXXXXXXX Axigen ESMTP ready [110 ms]
EHLO keeper-us-east-1b.mxtoolbox.com
250-DESKTOP-0B5DDL3 Axigen ESMTP hello
250-PIPELINING
250-AUTH PLAIN LOGIN CRAM-MD5 DIGEST-MD5 GSSAPI
250-AUTH=PLAIN LOGIN CRAM-MD5 DIGEST-MD5 GSSAPI
250-8BITMIME
250-BINARYMIME
250-CHUNKING
250-SIZE 10485760
250-STARTTLS
250-HELP
250 OK [132 ms]
MAIL FROM:<supertool@mxtoolboxsmtpdiag.com>
250 Sender accepted [159 ms]
RCPT TO:<test@mxtoolboxsmtpdiag.com>
550 Relay denied for <mxtoolboxsmtpdiag.com> [130 ms]

LookupServer 1285ms

also there was this in the log file

spaces2020-10-27 22:00:23 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:01:24 -0400 02 XXXXXXXXXXXXSERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: [192.168.1.78:25] connection accepted from [XXX.XXX.XXX.XXX:56349]
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Greylist enabled
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Set max data size to 10240 KB
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Set max received headers to 30
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Maximum recipient count set to 1000
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Wait for processing response at least 10 seconds
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: STARTTLS extension allowed
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: 8BIT MIME accepted
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: BINARY DATA extension allowed
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXXSMTP-IN:00000325: PIPELINING extension allowed
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: Set local delivery to all
2020-10-27 22:02:17 -0400 02 XXXXXXXXXXXX SMTP-IN:00000325: Authentication error for user 'allison': Account not found locally
2020-10-27 22:02:17 -0400 08 XXXXXXXXXXXX SMTP-IN:00000325: closing session from [193.169.252.208]
2020-10-27 22:02:25 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:03:26 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:04:26 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:05:26 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number
2020-10-27 22:06:26 -0400 02 XXXXXXXXXXXX SERVER:00000000: SSL_accept error:1408F10B:SSL routines:ssl3_get_record:wrong version number

I have not been able to find a solution… When I try to send a email it says.

I am deeply sorry,
but I was not able to deliver your mail to the following addresses:

XXXXXXXX@gmail.com: Connect error