Hi team, I’m trying to setup my email account using an IOS app(re:work), and athough credentials and all other details are correct, it fails every time. For this I’ve created a ticket to the devs of that app, and their response was:
We checked the log, and you seemed to fail to complete the setup of the IMAP account. It was failed to create a folder for Notes of this IMAP account. I think your IMAP server doesn’t allow the client to create a folder. Could you make sure that your IMAP server’s web settings allow the client to create a folder to sync?
There are no options that will allow you to create a folder called Notes via IMAP because that folder already exists (but it is hidden) and store the “notes” entered via WebMail interface.
a1 create Notes
a1 NO CREATE failed: Folder exists [0 msec; srop: 0; srb: 0; srw: 0; swop: 0; swb: 0; sww: 0; frop: 0; frb: 0; frw: 0; fwop: 0; fwb: 0; fww: 0]
a2 select Notes
* FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent $Forwarded $Completed)
* 1 EXISTS
* 0 RECENT
* OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent $Forwarded $Completed \*)] Permanent flags
* OK [UIDNEXT 3] Predicted next UID
* OK [UIDVALIDITY 70329636] UIDs valid
a2 OK [READ-WRITE] SELECT completed [1 msec; srop: 0; srb: 0; srw: 0; swop: 0; swb: 0; sww: 0; frop: 2; frb: 8192; frw: 18000; fwop: 0; fwb: 0; fww: 0]
a3 fetch 1 body[]
* 1 FETCH (BODY[] {1299}
Received: from [192.168.0.1] by x.y with HTTP;
Wed, 23 Oct 2019 16:38:48 +0300
From: xxx yyy <x.y@axigen.com>
Date: Wed, 23 Oct 2019 16:38:48 +0300
X-Mailer: Axigen WebMail
Message-ID: <9247817928755724620@x.y>
X-MAPI-Message-Class: IPM.StickyNote
X-Uniform-Type-Identifier: com.apple.mail-note
Subject: some notes
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="===axigen=8236797292770581510257432526019219202403=axigen==="
This is a MIME message. You may need a MIME compliant mail user agent.
--===axigen=8236797292770581510257432526019219202403=axigen===
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
some notes here
asd
as
das
das
da
asfasdfada
--===axigen=8236797292770581510257432526019219202403=axigen===
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
some notes here<div>adas</div><div>asd</div><div>as</div><di=
v>das</div><div>das</div><div>da</div><div><br></div><div><br></div><div><b=
r></div><div>asfasdfada</div>
--===axigen=8236797292770581510257432526019219202403=axigen===--
FLAGS (\Seen))
a3 OK FETCH completed [25 msec; srop: 1; srb: 1299; srw: 7910000; swop: 0; swb: 0; sww: 0; frop: 10; frb: 34075; frw: 12296000; fwop: 1; fwb: 128; fww: 17000]
Our suggestion is to ask the app dev team to take this into consideration and adapt their IMAP client accordingly.