So I have a mail account on an Axigen server and all the incoming mail is getting marked as read before I can get to it. I am accessing the account via webmail.
I checked the webmail filters, and there are no filters defined that would mark new messages as read. (Deleted or moved to another folder, yes, but marked read, no)
I am also accessing the account via an app called “blue mail” on my phone, but that is using POP3 not IMAP, so it should not affect the email status on the server. Right?
I am also accessing the account via outlook installed on the Axigen server, but that application is never loaded/running and I confirmed that it has no rules to mark anything read.
I checked the Webportals SETTINGS > INTERFACE and the “Mark messages read automatically” is disabled.
What could be causing this??
Is there some domain level override that marks new mails as read after a certain amount of time?
In order to be 100% sure that there is no “mark as read” filter that is applying on messages delivered to your account let’s collect all Sieve rulesets that may be evaluated at each new mail:
server level >> ${AXIGEN_WORK_DIR}/filters/wasieve-server.sieve
account level (specified by admin)
** defaults >> FTP:/domains//waAccoutDefaultFilter.sieve
** class-level >> FTP:/domains//waAccountClass-.sieve
** by admin >> FTP:/domains//accounts//waFilter.sieve
account level (specified by user) >> FTP:/domains//accounts//wmFilter.sieve
where:
${AXIGEN_WORK_DIR } is usually /var/opt/axigen on Linux installations or C:\Program Files\Axigen Mail Server\ on Windows installations
FTP: meanse that you have to connect via an FTP client (with your admin credentials) to your Axigen server (you have to check first that FTP service is started and that service have an enabled listener where you could connect)
if your account’s configuration is inherited from “domain default” than there is no need to collect the class-level specific Sieve file
Secondly let’s make the following test, where we’ll check that there is only one “mail client” that is accessing your account
1/ change your account password
2/ login into webmail with the new password
3/ send a new mail to your own email address
4/ check if the new message is marked as “read”
After this test you could revert to your previous password so you should not make changes to the other “mail clients” you have already configured for your account.
Lastly, please define a new account (in the same domain) and check via WebMail if the same behavior is replicated on it.
