Message Size Limit not working

Support Tools
1

I am trying to send an email with 10 attachments.

But when I press Send, a message pops up stating “The message could not be sent”

When I check the Queue processing log, I can see:
: Created new queue item with id 003C90A8
: Quota exceeded; max data size is 10240 KB
: >> 552 Mail size limit is 10240 KB
: Set mail state to REMOVED

However, I have configured the Domain quotas and restrictions to 30 attachments, 30MB each and 30 MB total mail size.
It’s the same when checking the account.

Using : 10.3.1.10.0

2

You also need to check 2 other locations:
SERVICES -> WEBMAIL -> HTTP Protocol Options

image
&
DOMAIN & ACCOUNTS -> Manage Domains -> [edit domain] -> ACCOUNT DEFAULTS -> SEND/RECEIVE RESTRICTIONS -> RESTRICTIONS

image
image720×260 21.1 KB

Please note that user configurations override domain configurations. If your problem does not solved check user limits.

1 Like
3

I cant see an issue with my configuration here either?
Tried:

  • Removing limits
  • setting mail body size from 4MB to 30MB

image
image2162×790 73.9 KB

image
image2414×1130 191 KB

image
image1114×734 47.5 KB

1 Like
4

When I change the Limits on:
Configure Domain -> Account Defaults -> Quotas and Restrictions -> Webmail
then save the configuration, a new axigen.cfg file is created, but when I compare the previous .cfg file with the new .cfg file, there are no differences between the 2 files

5

How much is the size of your attachments?

Please note that the attachment are coded in base 64 and then the size will grow with 30%,
for example in order to sent a message with 100MB files in attachment you need to set the limits up to 130MB.

6

Hi,

The size is rougly 9,8MB
The Queoe processing log says:
MAIL FROM: FROM@Address SIZE=14016530 AUTH=FROM@Address XAXIORGINFO=2678AF:00000002
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Created new queue item with id 001C2BEE
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Quota exceeded; max data size is 10240 KB
2020-04-09 21:35:11 +0200 16 SERVERNAME PROCESSING:002678AF: >> 552 Mail size limit is 10240 KB
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Set mail state to REMOVED
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Set recipient TO@ADDRESS state to FILTER REJECT
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Finished filtering mail object 2678AF with filter: smtp routing
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Set recipient TO@ADDRESS state to FILTER REJECT
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Set mail state to PROCESSED
2020-04-09 21:35:11 +0200 08 SERVERNAME PROCESSING:002678AF: Processing finished

image

what are the steps to get into Config Quotas on CLI?

Also, thanks for answering me at this time :slight_smile:

7

No problem my friend. Its quarantine time :slight_smile:

There is one other place that you need to check:
SECURITY & FILTERING - > Acceptance & Routing → Acceptance Basic Settings → Limit message size to

image

3 Likes
8

Setting the message size limit from 10MB to 30MB there fixed it.

Strange that it describes it as Received messages though, the recipient was an external address.

Thank you!!!

9

Good luck :slight_smile:

10

I can see a small visual bug in webmail though.

Only the last email was sent, but my Sent folder is now filled with emails that was “unable to send” .

In my opinion the Sent folder should only list the successfully sent emails?

11

That`s not a bug.
its true behavior because every time you push send bottom your email was sent then you receive an error email that WEBMAIL shows that error as a red popup.

2 Likes
12

Hi Norling,
If you also want to receive the NDR message, do note that this is configurable via WebAdmin > Security & Filtering > Acceptance & Routing > Basic Policies > Received messages > Wait for mail processing at most > change from default value (10 sec) to 0 sec.
Thank you.

2 Likes