Missing update for Axigen server, WebMail, etc

Even if there exist a never version of Axigen server, Webmail, etc., in the WebAdmin interface is a message that there is no new version avaliable.

Please fix it asap. Thanks

Hello,

The information related to newer versions are obtained at your login into WebAdmin interface by Axigen service via an HTTS connection to www.axigen.com (on TCP port 443).

Example of a succesfull connection:

2022-01-21 11:36:08 +0000 08 node-xqF WEBADMIN:0002A9C1: SupportInfo: connected to endpoint https://www.axigen.com:443
2022-01-21 11:36:08 +0000 08 node-xqF WEBADMIN:0002A9C1: SupportInfo: POST response code for endpoint https://www.axigen.com:443 is 200

If you have a firewall that is preventing this connection than please make an exception for your server IP address where Axigen is running.

If you double checked that you could open a TCP session on port 443 to www.axigen.com than please share the output of the following command executed from a command terminal from your server on which Axigen is running:

telnet www.axigen.com 443

HTH,
Ioan

That is not the reason because I had disabled the firewall and get the same issue

Hello,

Please help us so we could help you.

1/ Please share the results of the suggested telnet command

2/ Please provide the WebAdmin logs covering the moment you have loging in so we could see what is reported there

Have a nice week-end,
Ioan

ad. 1

I do all administration thru the web interface, so the request does not apply to me

ad. 2.

The logs didn’t shown anything related to the issue and can’t be shared because it may contain sensitive informations

Hello,

Than it will have no impact on your installation as the updates could not be installed from WebAdmin interface.

However, just in case you like to see the information about latest available binary and web patches you could access the dedicated page >> 10.3.3.37.

BR,
Ioan

Ok. The script has worked and Axigen got upgraded to 10.3.3.37. Thanks :wink:

Btw. I hope that it will same way work if newer version appear