No domains showing in cli

1

I need to repair a mailbox that acting weird. When I entered the command update domain name mydomainname.com it tells me that it says the domain doesn’t exist. I then tried LIST AllDomains and it returned an empty list. I know I have two domains that are active. I’ve just logged into the Webadmin and it’s saying there’s no domains either. Any ideas? TIA

Regards,

Mark Verhyden

2

Not sure what was going on. After doing some searches related to domains disappearing I found a post that mentioned using an old config. The recent config backups were all after the server went wonky. So I did one from January. After launching Axigen I went into domains and nothing was there as before. So I decided to reload the original I’d replaced and, voilá, my domains are back and the problem domain is now handling emails properly.

3

Well spoke too soon. The problem account is still having problems. When I tried running the CLI repair I got the same answer domain not found and list alldomains responds with no domains found.

4

And today the domains are gone in Webadmin

5

use the axigen.cfg for 2 days ago or last week

6

Thanks for the response Mohammad. I’ve tried several different previous .cfg’s and none work. And I did make sure owner and group is axigen. Axigen will start everytime. When I log in to webadmin and it has no information about the server. No domains, no license key, no logs, etc. I’ve just given up. I’m doing a clean install and recover from backup to start.

7

Are you sure you legged in with user admin? To webadmin?
This happen when a subadmin user log in with no privilege.

8

Yes I am logged in as Global Admin. There are no sub admin accounts

9

Then you need to search in to critical logs to find the reasons.
For windows in event viewer, in Linux /var/log/mail