I am using the desktop version of Outlook to connect to multiple email accounts (private, customer and business). For proper separation, I have created Outlook profiles holding one email account per profile. This has worked with all existing accounts (Office 365, Google for Business and some IMAP based accounts). However, when I added an Axigen account using the Outlook Connector, the connector doesn’t seem to respect that it lives in a specific profile. For example, when I open the Office 365 account, it gives me a popup message saying “Unable to open profile cache. Message store will open in non-cached mode. Standard folder names will be retrieved from server.” This message seems to indicate that the connector is trying to attempt to Office 365 to pull folder information and this obviously doesn’t work. Oddly enough, this doesn’t happen for all accounts. For example, it doesn’t happen for IMAP accounts. To make things more weird, the popup has an “OK” and “Cancel” button to continue, but it is not clear what either option will do.
The expected behavior would be that Outlook Connector is recognizing Axigen accounts and only works for them. It certainly shouldn’t attempt to connect to an Office 365 account. Furthermore, I am guessing that there should only be a “Close” option to confirm the popup, but once it properly recognizes an Axigen mail account, it should only popup for Axigen accounts.
Do you already have this on your bug tracker? Hope this can be fixed in the next release. Thank you!