Replying to received email: "Please correct the invalid email addresses."

Support WebMail
1

SYSTEM INFORMATION

|Operating system:|Windows / x64|
|Current Server version:|10.3.3.43|
|Current WebMail version:|10.3.3.43.0|
|Current WebAdmin version:|10.3.3.43.0|

Hi,

I sent a message to a company using their online form.

I received a reply from an address with this format:
r-ticketnumber~company@reply.socialboards.com
(For example: r-12345678~Axigen@reply.socialboards.com)

But when I reply to that email, Axigen Webmail asks me to fix the email address…

I tried sending from my @Outlook.com address and It worked fine.

I suspect the “~” is seen as an “illegal” character?

Can you please look into this for the next update?

2

Hello,

Thank you for your message.

Please know that we have reported this issue internally (AXI-4076) and we will keep you posted with any further information in this matter.

Thank you.
Best regards,
Razvan

3

Hello,

Following back to our conversation please know that this issue has been solved in the newest version of Axigen (10.3.3.46).

Best regards,
Razvan

4

Thank you!

keep up the good work with this software!