Some users are not able to send to Groups

Hi

maybe a stupid question, but iam not that familiar with Axigen Mailserver yet
our domain has a group with a list of members
the group configuration sounds fine to me:
receive email: anybody

but some of the members can not send mails to the group adress
where can be the problem?

thanks for Your help :grinning:

Hello,

Please increase log level to Protocol Communication for Processing and SMTP Receiving services (via WebAdmin > Services) and check you Axigen logs (like everything.txt or default.txt from from default location /var/opt/axigen/log) for any hints of message rejection.

If still unclear please share your logs specifying the member and group email address.

HTH,
Ioan

<< MAIL FROM:m.cantalamessa@justmusic.de BODY=8BITMIME SIZE=15769
2021-06-03 10:54:12 +0200 08 jm-mail-server-01 SMTP-IN:002CC57E: Created new queue item with id 00336DBD
2021-06-03 10:54:12 +0200 16 jm-mail-server-01 SMTP-IN:002CC57E: >> 250 Sender accepted
2021-06-03 10:54:12 +0200 16 jm-mail-server-01 SMTP-IN:002CC57E: << RCPT TO:berlin-all@justmusic.de
2021-06-03 10:54:12 +0200 16 jm-mail-server-01 SMTP-IN:002CC57E: >> 550 Permission denied
2021-06-03 10:54:17 +0200 16 jm-mail-server-01 SMTP-IN:002CC57E: << QUIT

the group can receive mails from “anybody”
where to set the permission ?

Hello,

Because you have mentioned that the problem occurs only for some of the group members and because the message said “Permission denied” I’ll suspect some specific limits or restrictions for those accounts (as senders).

Could you please check their setup via WebAdmin > Domains & Accounts > Mana ge Accounts > Edit > Send / Receive restrictions?

HTH,
Ioan

Please take a look …
i only have to remove the checkmark “enable send restrictions” ?