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Spamfilter false positives

Hiya,

I am still struggling with some messages being reported as spam, despite these messages being sent from my own servers with an authenticated account, to an existing address.

Our MailArchiva server (IP 1.2.3.4) sends daily reports from xxx@domain.com to e-mail yyy@domain.com.
To do so, it connects to mail server (IP 5.6.7.8) and authenticates as user xxx@domain.com.

The mail is received correctly but is seen as spam: X-AxigenSpam-Level: 10, despite DKIM, DK and SPF being correct / exempt. (I have already put in a rule to ignore SPF and MX entries.)

Any idea how to completely avoid the spam filter for certain mails / ip addresses etc?

Hello,

Can you let me know which AntiSpam solution your server is using.

Regards,
Florin

Hiya,

sorry for the delay … got some personal matters to take care of.
Both servers are using Cyren and Spamassassin “out of the box”.

So far I managed to get some e-mails delivered correctly by whitelisting the address under Antivirus & Antispam.
However: Some E-Mails are still seen as spam, despite being sent with authorisation from an account hosted on that same server.

ie: archiving server sends status report once a day, authorized as @.*** to an alias of the exact same account.
This is the result in the source:

Received-SPF:
X-AXIGEN-SPF-Result: Ok
X-AXIGEN-DK-Result: Ok
DomainKey-Status: good
X-AXIGEN-DKIM-Result: Ok
DKIM-Status: good
X-CTCH-RefID: str=0001.0A0C020C.5DA8E464.006F,ss=1,re=0.000,recu=0.000,reip=0.000,cl=1,cld=1,fgs=0
X-CTCH-Flags: 0
X-AxigenVirus-Level: 1
X-CTCH-AV-ThreatsCount: 0
X-CTCH-VOD: Unknown
X-AxigenSpam-Level: 9
X-CTCH-Spam: Unknown