Outbound emails going to spam

Support Spam & Virus Protection
1

Hi, my outbound/sent emails are going to the receiver’s spam. Is there a way I can fix this at my end? Thanks.

2

Hello @Penny,

You may try to configure the following for your domain:
SPF → SPF (Sender Policy Framework) | Axigen Documentation
DomainKeys & DKIM → DomainKeys & DKIM | Axigen Documentation

If you have already set them, please check whether your public IP address is listed on any blacklist.

Regards,
Florin

3

Have you fixed it? I somehow managed to solve it but again got it happening some days back. Is it still persisting kinda issue?

4

I ended up upgrading to the basic business account. This has alleviated the problem, I think because outlook is a wider recognised platform. The IT support team tried many times to assist but it was my business account so I couldn’t afford to have emails going to spam. I hope you can get it sorted.