What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Windows system

This article describes what information to collect if an Axigen server exits abnormally or crashes on a Windows system

Resolution

The following information should be collected for the support team:

- mention the version of the Windows OS installed on the Axigen server

- the exact version of the Axigen binary obtained as described in the KB article from:

https://www.axigen.com/kb/show/259


- the Axigen configuration file, available by default at:

C:\Program Files\Axigen Mail Server\run\axigen.cfg


- the Axigen system log saved in TEXT format by using the steps presented in the KB article from:

https://www.axigen.com/kb/show/193


- if possible please connect to the Axigen CLI interface and generate the supportInfo archive using the steps below:

1. Log into the CLI using the telnet application:

telnet 127.0.0.1 7000

2. Enter the administrative username:

user admin

3. Enter the password for the Axigen admin user:

your_admin_password

4. Run the command:

<#> SAVE supportInfo

By default the archive is saved in the Axigen working directory:

C:\Program Files\Axigen Mail Server\supportInfo.zip

 

Applies to
OS: Windows