Resolution
The following information should be collected for the support team:
- mention the version of the Windows OS installed on the Axigen server
- the exact version of the Axigen binary obtained as described in the KB article from:
https://www.axigen.com/kb/show/259
- the Axigen configuration file, available by default at:
C:\Program Files\Axigen Mail Server\run\axigen.cfg
- the Axigen system log saved in TEXT format by using the steps presented in the KB article from:
https://www.axigen.com/kb/show/193
- if possible please connect to the Axigen CLI interface and generate the supportInfo archive using the steps below:
1. Log into the CLI using the telnet application:
telnet 127.0.0.1 7000
2. Enter the administrative username:
3. Enter the password for the Axigen admin user:
4. Run the command:
<#> SAVE supportInfo
By default the archive is saved in the Axigen working directory:
C:\Program Files\Axigen Mail Server\supportInfo.zip