What's Included Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration
|Supplied by:||Level 1 & Level 2 Support Engineers|
|Price / Year:||N/A|
One of the best features of Axigen is their excellent customer support. I have utilized them on a number of occasions, mostly at strange hours, and found them to be quick with a useful reply at every turn. They will navigate you through everything, from setup to exotic scripts supporting complicated SMTP delivery rules. I know because I've used it myself and, even as a well versed user of Axigen, find their replies to be useful and timely, even now.Wesley Keene
Keene Services Inc., USA
The email technical support is available 24 x 7 x 365, by using a priority support address. Simply write us an email & our experts will promptly answer your technical inquiries on Axigen. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.
Technical Support is provided for calls initiated by channel partners on a telephone number which is available for the Channel support level.
The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:
- Online Documentation
- New releases (patches & new commercial versions) of Axigen products
- Axigen Knowledge Base
- Product documentation (Release Notes, User Guides, the Axigen Blog, etc.)
- Axigen Community
*) Typical interventions cover investigations that require access to your platform, certain reconfigurations, AntiVirus / AntiSpam integrations, etc. and should be planned at least 3 days in advance by contacting our support team. These types of interventions are not meant for crisis situations.
Confidentiality — If, while benefiting from technical support or assistance, Axigen customers send information such as configuration, architecture, logs, or other information to the support team, these details will be treated as private and confidential and will only be used to identify and solve the reported problems.