Channel Support

Priority phone & email support from Axigen's experienced engineers, dedicated to our network of channel partners.

What's Included Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration

24 x 7 x 365 availability Get help round the clock
Email support 6 hours maximum response time
Telephone support Dedicated hotline available
Remote interventions Pre-planned*, 3 per year
New version upgrades Access to new version upgrades
Web support Online product documentation & more
Supplied by: Level 1 & Level 2 Support Engineers
Price / Year: N/A

One of the best features of Axigen is their excellent customer support. I have utilized them on a number of occasions, mostly at strange hours, and found them to be quick with a useful reply at every turn. They will navigate you through everything, from setup to exotic scripts supporting complicated SMTP delivery rules. I know because I've used it myself and, even as a well versed user of Axigen, find their replies to be useful and timely, even now.

Wesley Keene
Keene Services Inc., USA

Email support

The email technical support is available 24 x 7 x 365, by using a priority support address. Simply write us an email & our experts will promptly answer your technical inquiries on Axigen. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.

Telephone support

Technical Support is provided for calls initiated by channel partners on a telephone number which is available for the Channel support level.

Web support

The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:

  1. Online Documentation
  2. New releases (patches & new commercial versions) of Axigen products
  3. Axigen Knowledge Base
  4. Product documentation (Release Notes, User Guides, White Papers, etc.)
  5. Axigen Forum
Notes:

*) Typical interventions cover investigations that require access to your platform, certain reconfigurations, AntiVirus / AntiSpam integrations, etc. and should be planned at least 3 days in advance by contacting our support team. These types of interventions are not meant for crisis situations.

Confidentiality — If, while benefiting from technical support or assistance, Axigen customers send information such as configuration, architecture, logs, or other information to the support team, these details will be treated as private and confidential and will only be used to identify and solve the reported problems.