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Knowledge Base Articles
How to upgrade from Axigen X3 to Axigen X3 Update 1
This article describes the steps required for the upgrade process from Axigen X3 (10.3.0.x) to Axigen X3 Update 1 (10.3.1).
How to upgrade from Axigen X2 Update 2 to Axigen X3
This article describes the steps required for the upgrade process from Axigen X2 Update 2 (10.2.2.x) version to Axigen X3 (10.3.0).
What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Windows system
This article describes what information to collect if an Axigen server exits abnormally or crashes on a Windows system
What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Linux system
This article describes what information to collect if an Axigen server exits abnormally or crashes on a Linux system
How to restore a backup of the working directory
This article describes how to restore a previously saved backup of the Axigen working directory.
How to back up Axigen without the FTP service
This article describes how to perform a full backup of the Axigen Mail Server using only filesystem tools.
How to find out what Axigen version is running on your system
For debugging purposes it is necessary that you inform the support team of the exact Axigen version you have running.
How to reset the LDAP association and force the LDAP synchronization for account and groups
This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.
Customizing / Skinning Your WebMail Interface
This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.
How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers
When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:
Error initializing TLS
When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:
Unable to perform STARTTLS