Knowledge Base

Browse our collection of Knowledge Base articles for information on the installation, configuration, use & troubleshooting of the Axigen platform.

 
 
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Knowledge Base Articles

Axigen 10.x

How to fix Commtouch AFSL when messages are blocked in queue with status PROCESSING:ERROR

This article describes how to change the CYREN (Commtouch) AFSL (Axigen Filters Scripting Language) file when the processing error is described by Fail-info as Filter CommTouch(x.x.x.x:y):[ERROR]: (null)

Last updated on May 17, 2017
 

Customizing / Skinning Your WebMail Interface

This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.

Last updated on May 05, 2017
 

How to integrate MailArchiva with Axigen via SMTP

This article presents the steps that allow you to achieve email archiving by integrating MailArchiva with Axigen via SMTP.

Last updated on April 11, 2017
 

How to reset the LDAP association and force the LDAP synchronization for account and groups

This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.

Last updated on February 13, 2017
 

How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers

When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:

Error initializing TLS

When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:

Unable to perform STARTTLS

Last updated on November 14, 2016
 

How to compact the domain and object storages of a domain

This article describes how to compact the domain and object storages of a domain.

Last updated on October 11, 2016
 

How to optimize the Axigen search indexing

In this article we provide the steps for improving the search performance for large mailboxes.

Last updated on September 06, 2016
 

How to deal with the "File too large" error when restoring a full domain backup on Windows using Windows Explorer

When trying to copy / paste (restore) – using Windows Explorer – a full domain backup folder and files to the Windows Axigen Mail Server using the "File System Access" module, a pop-up window displays the following error: "The file 'folder name' is too large for the destination file system".

Last updated on August 25, 2016
 

How to setup Axigen to use a specified FQDN when sending emails (EHLO banner) / modify the default SMTP banner for incoming connections

How to setup Axigen to use a specified FQDN when sending emails (EHLO Banner) / modify the default SMTP banner for incoming emails

Last updated on August 17, 2016