Browse our collection of Knowledge Base articles for information on the installation, configuration, use & troubleshooting of the Axigen platform.
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Knowledge Base Articles
How to fix Commtouch AFSL when messages are blocked in queue with status PROCESSING:ERROR
This article describes how to change the CYREN (Commtouch) AFSL (Axigen Filters Scripting Language) file when the processing error is described by Fail-info as Filter CommTouch(x.x.x.x:y):[ERROR]: (null)
Customizing / Skinning Your WebMail Interface
This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.
How to integrate MailArchiva with Axigen via SMTP
This article presents the steps that allow you to achieve email archiving by integrating MailArchiva with Axigen via SMTP.
How to reset the LDAP association and force the LDAP synchronization for account and groups
This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.
How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers
When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:
Error initializing TLS
When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:
Unable to perform STARTTLS
How to compact the domain and object storages of a domain
This article describes how to compact the domain and object storages of a domain.
How to optimize the Axigen search indexing
In this article we provide the steps for improving the search performance for large mailboxes.
How to deal with the "File too large" error when restoring a full domain backup on Windows using Windows Explorer
When trying to copy / paste (restore) – using Windows Explorer – a full domain backup folder and files to the Windows Axigen Mail Server using the "File System Access" module, a pop-up window displays the following error: "The file 'folder name' is too large for the destination file system".
How to setup Axigen to use a specified FQDN when sending emails (EHLO banner) / modify the default SMTP banner for incoming connections
How to setup Axigen to use a specified FQDN when sending emails (EHLO Banner) / modify the default SMTP banner for incoming emails
