Knowledge Base

Get specific info on the Axigen installation,
configuration, usage, or troubleshooting

 
 
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Knowledge Base Articles

Axigen 10.x

How to upgrade from Axigen X2 Update 2 to Axigen X3

This article describes the steps required for the upgrade process from Axigen X2 Update 2 (10.2.2.x) version to Axigen X3 (10.3.0).

Last updated on November 27, 2019
 

What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Windows system

This article describes what information to collect if an Axigen server exits abnormally or crashes on a Windows system

Last updated on October 30, 2019
 

What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Linux system

This article describes what information to collect if an Axigen server exits abnormally or crashes on a Linux system

Last updated on October 30, 2019
 

How to restore a backup of the working directory

This article describes how to restore a previously saved backup of the Axigen working directory.

Last updated on October 28, 2019
 

How to back up Axigen without the FTP service

This article describes how to perform a full backup of the Axigen Mail Server using only filesystem tools.

Last updated on October 28, 2019
 

How to find out what Axigen version is running on your system

For debugging purposes it is necessary that you inform the support team of the exact Axigen version you have running.

Last updated on September 23, 2019
 

How to reset the LDAP association and force the LDAP synchronization for account and groups

This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.

Last updated on September 13, 2019
 

Customizing / Skinning Your WebMail Interface

This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.

Last updated on September 13, 2019
 

How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers

When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:

Error initializing TLS

When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:

Unable to perform STARTTLS

Last updated on September 12, 2019
 

How to scan the storage for leaks

This article presents the usage of the SCAN ALL command for the purpose of detecting and eventually purging storage leaks.

Last updated on February 27, 2019