Knowledge Base

Get specific info on the Axigen installation,
configuration, usage, or troubleshooting

 
 
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Knowledge Base Articles

Axigen 10.x

How to find out what Axigen version is running on your system

For debugging purposes it is necessary that you inform the support team of the exact Axigen version you have running.

Last updated on September 23, 2019
 

How to reset the LDAP association and force the LDAP synchronization for account and groups

This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.

Last updated on September 13, 2019
 

Customizing / Skinning Your WebMail Interface

This article provides step-by-step instructions on how to customize your Axigen WebMail interface login and loading pages to match your desired look and feel.

Last updated on September 13, 2019
 

How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers

When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:

Error initializing TLS

When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:

Unable to perform STARTTLS

Last updated on September 12, 2019
 

How to scan the storage for leaks

This article presents the usage of the SCAN ALL command for the purpose of detecting and eventually purging storage leaks.

Last updated on February 27, 2019
 

How to install the OS SNMP service with proxy for the Axigen Reporting service on Linux

This article describes the steps required to configure the OS SNMP (on Linux systems) with proxy for the Axigen Reporting service.

Last updated on January 14, 2019
 

How to upgrade from Axigen X2 to Axigen X2 Update 2

This article describes the steps required for the upgrade process from an Axigen X2 (or 10.2.1.x) version to Axigen X2 Update 2 (10.2.2).

Last updated on November 21, 2018
 

How to fix the Axigen virtual file system mount error on a Linux system

When trying to "Mount Object" in WebAdmin from "File System Access", it reports "Cannot create FUSE mount point".

Last updated on August 27, 2018
 

How to upgrade from Axigen X1 to Axigen X2

This article describes the steps required for the upgrade process from an Axigen X1 (or 10.1.x) version to the latest Axigen X2 version.

Last updated on May 11, 2018
 

How to manually migrate PIM data (Calendars, Tasks, Notes, Contacts) from legacy servers using Outlook

This article describes how to manually migrate PIM data (Calendars, Tasks, Notes, Contacts) from legacy servers using Outlook.

Last updated on May 03, 2018