Knowledge Base

Browse our collection of Knowledge Base articles for information on the installation, configuration, use & troubleshooting of the Axigen platform.

 
 
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Knowledge Base Articles

Axigen 10.x

How to configure the TLS settings for SMTP incoming and outgoing in Axigen iX (9.0) and X (10.0) for compatibility with older mail servers

When receiving mail from a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for incoming connections, the error message from Axigen's SMTP Receiving (SMTP-IN) log is:

Error initializing TLS

When sending mail to a mail server which is not compatible with the default TLS configuration of Axigen iX (9) or X (10) for outgoing connections, the error message from Axigen's SMTP Sending (SMTP-OUT) log is:

Unable to perform STARTTLS

Last updated on November 14, 2016
 

How to compact the domain and object storages of a domain

This article describes how to compact the domain and object storages of a domain.

Last updated on October 11, 2016
 

How to optimize the Axigen search indexing

In this article we provide the steps for improving the search performance for large mailboxes.

Last updated on September 06, 2016
 

How to deal with the "File too large" error when restoring a full domain backup on Windows using Windows Explorer

When trying to copy / paste (restore) – using Windows Explorer – a full domain backup folder and files to the Windows Axigen Mail Server using the "File System Access" module, a pop-up window displays the following error: "The file 'folder name' is too large for the destination file system".

Last updated on August 25, 2016
 

How to setup Axigen to use a specified FQDN when sending emails (EHLO banner) / modify the default SMTP banner for incoming connections

How to setup Axigen to use a specified FQDN when sending emails (EHLO Banner) / modify the default SMTP banner for incoming emails

Last updated on August 17, 2016
 

How to fix the Axigen virtual file system mount error on a Linux system

When trying to "Mount Object" in WebAdmin from "File System Access", it reports "Cannot create FUSE mount point".

Last updated on August 02, 2016
 

How to integrate Axigen with Bitdefender Security for Mail Servers on Linux

This article describes how to integrate Axigen with Bitdefender Security for Mail Servers on Linux.

Last updated on July 06, 2016
 

How to integrate Axigen with Avast Core Security for Linux

This article describes how to use Avast Core Security for Linux as an AntiVirus filter in Axigen.

Last updated on June 07, 2016
 

How to install CYREN (Commtouch) version 5.00.0084 on FreeBSD 9.2 x64

This article describes how to install CYREN (Commtouch) version 5.00.0084 on FreeBSD 9.2 x64

Last updated on May 31, 2016