Knowledge Base

Get answers to common Axigen administration issues

Axigen 10.x

How to find out what Axigen version is running on your system

September 23, 2019  •  2 min. read

For debugging purposes it is necessary that you inform the support team of the exact Axigen version you have running.

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How to reset the LDAP association and force the LDAP synchronization for account and groups

September 13, 2019  •  7 min. read

This article describes how to reset the LDAP association and force the LDAP synchronization for accounts and groups.

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How to scan the storage for leaks

February 27, 2019  •  4 min. read

This article presents the usage of the SCAN ALL command for the purpose of detecting and eventually purging storage leaks.

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How to install the OS SNMP service with proxy for the Axigen Reporting service on Linux

January 14, 2019  •  2 min. read

This article describes the steps required to configure the OS SNMP (on Linux systems) with proxy for the Axigen Reporting service.

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How to upgrade from Axigen X2 to Axigen X2 Update 2

November 21, 2018  •  1 min. read

This article describes the steps required for the upgrade process from an Axigen X2 (or 10.2.1.x) version to Axigen X2 Update 2 (10.2.2).

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How to fix the Axigen virtual file system mount error on a Linux system

August 27, 2018  •  2 min. read

When trying to "Mount Object" in WebAdmin from "File System Access", it reports "Cannot create FUSE mount point".

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How to upgrade from Axigen X1 to Axigen X2

May 11, 2018  •  1 min. read

This article describes the steps required for the upgrade process from an Axigen X1 (or 10.1.x) version to the latest Axigen X2 version.

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How to manually migrate PIM data (Calendars, Tasks, Notes, Contacts) from legacy servers using Outlook

May 03, 2018  •  2 min. read

This article describes how to manually migrate PIM data (Calendars, Tasks, Notes, Contacts) from legacy servers using Outlook.

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How to fix Commtouch AFSL when messages are blocked in queue with status PROCESSING:ERROR

May 17, 2017  •  2 min. read

This article describes how to change the CYREN (Commtouch) AFSL (Axigen Filters Scripting Language) file when the processing error is described by Fail-info as Filter CommTouch(x.x.x.x:y):[ERROR]: (null)

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How to integrate MailArchiva with Axigen via SMTP

April 11, 2017  •  2 min. read

This article presents the steps that allow you to achieve email archiving by integrating MailArchiva with Axigen via SMTP.

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How to compact the domain and object storages of a domain

October 11, 2016  •  2 min. read

This article describes how to compact the domain and object storages of a domain.

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How to optimize the Axigen search indexing

September 06, 2016  •  4 min. read

In this article we provide the steps for improving the search performance for large mailboxes.

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How to deal with the "File too large" error when restoring a full domain backup on Windows using Windows Explorer

August 25, 2016  •  1 min. read

When trying to copy / paste (restore) – using Windows Explorer – a full domain backup folder and files to the Windows Axigen Mail Server using the "File System Access" module, a pop-up window displays the following error: "The file 'folder name' is too large for the destination file system".

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How to setup Axigen to use a specified FQDN when sending emails (EHLO banner) / modify the default SMTP banner for incoming connections

August 17, 2016  •  2 min. read

How to setup Axigen to use a specified FQDN when sending emails (EHLO Banner) / modify the default SMTP banner for incoming emails

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How to integrate Axigen with Bitdefender Security for Mail Servers on Linux

July 06, 2016  •  7 min. read

This article describes how to integrate Axigen with Bitdefender Security for Mail Servers on Linux.

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