This article describes what information to collect if an Axigen server exits abnormally or crashes on a Linux system
Solution
The following information should be collected for the support team:
- the name and version of the Linux distribution installed on the Axigen server
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the output of the commands:
ps aux | grep axigen
/opt/axigen/bin/axigen --version -
the Axigen configuration file, available by default at:/var/opt/axigen/run/axigen.cfg
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an archive containing the system mail log, available at: /var/log/maillog or mail.log or mail
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the following file as attachment:
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for RPM based distributions: /etc/sysconfig/axigen
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for DEB based distributions: /etc/default/axigen
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if possible, please connect to the Axigen CLI interface and generate the supportInfo archive using the steps below:
1. Log into the CLI using the telnet application:
telnet 127.0.0.1 7000
2. Enter the administrative username:
<login> user admin
3. Enter the password for the Axigen admin user:
<password> your_admin_password
4. Run the command:
<#> SAVE supportInfo
By default, the archive is saved in the Axigen working directory: /var/opt/axigen/supportInfo.zip