FIRsT Support
Put Axigen's expertise to work for your business whenever you encounter a technical issue. Free during trial, our primary support level provides just the right assistance needed for you to have the best messaging experience possible – 24x7!
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GoLive Assistance
When implementing a messaging solution over hundreds or thousands of users, when safe & secure migration is needed, where special integrations are required, GoLive Assistance projects bring our system integrators' know how into the customer's messaging processes.
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Premium Support
Great technical support1 is just one email or phone call away – at any time. With telephone response & priority email response, Premium Support is dedicated to users with special messaging requirements, from medium & large companies to ISPs.
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Managed Services
When the email platform is business critical and you want to benefit from a contactual SLA that covers both Performance and Uptime, a Managed Services agreement will ensure your email platform is proactively taken care of by a team of experts with email as their second nature.
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Extras
Support in your local language
Our Distributor Partners are also offering first level technical support at high standards. Check here for available partners in your area.
Access to additional online resources
All registered users have access to multiple online resources related to the Axigen solutions: Online Documentation, Knowledge Base, and the Axigen Community.
1 Level 2 technical support.
Confidentiality: If, while benefiting from technical support assistance, Axigen users send information such as configuration, architectures, logs or other information to the support department, these details will be treated as private & confidential & will only be used to identify & solve the reported problems.
Support expiration: If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.