Before Axigen, [...] when issues arose, we would spend valuable time searching for answers on the Internet. [...] The support we get from Axigen is the best we have experienced in the software business.
Knightworks Hosting, USA
The email technical support is available 24 x 7 x 365. See the Get support page — our experts will answer your technical inquiries on Axigen via email. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories, and other useful pieces of advice, as well as information regarding upcoming versions, tips, and insights on the Axigen products.
The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:
Confidentiality — If, while benefiting from technical support or assistance, Axigen customers send information such as configuration, architecture, logs, or other information to the support team, these details will be treated as private and confidential and will only be used to identify and solve the reported problems.
Support expiration — Axigen customers are eligible for technical support provided that they have a valid Software Maintenance & Technical Support subscription. If the Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, the missing months have to be purchased on renewal. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.
Axigen is a powerful, award-winning Windows & Linux mail server. A free mail server version is also available, along with the business mail server and the MSP mail server, for Managed Service Providers, which also include features like personal organizer, AntiVirus, AntiSpam, or advanced security policies. The carrier-class ISP mail server solutions completes the Axigen product range, with clustering support & delegated administration.