Service Provider VentraIP Switches To Axigen To Fix Scaling Issues And Improve Customer Experience
The business goals
Keeping up with market standards and demands
For the past 5 years, VentraIP used Atmail as the dedicated email solution. But as their business goals changed, they felt the need for rapid scaling, more flexibility and security, along with the possibility to migrate customers between servers. All this made the company consider another email server solution.
Main technical day-to-day frustrations that needed to be solved to be able to remain a top player on the market:
Building the new Axigen cluster
The proposed strategy was to create a new Axigen cluster and move a small number of customers over (approximately 500). VentraIP took this decision because they wanted the transition to be done gradually - in case any issues would arise, only a small portion of users would be affected. Also, VentraIP’s customers would have time to familiarize themselves with the new interface and truly benefit from the upgrade.
For 2 weeks, VentraIP monitored and checked in with their customers to find out how they were going with the product and whether they encountered any issues — all teething issues were resolved during these 2 weeks.
Then, they started provisioning new customers to the Axigen cluster while finalizing the migration plan. Once planning was finished, the migration from Atmail to Axigen was done server by server.
From a timeline point of view, it took 2 days to configure the cluster and get it all set up, and 3 months to get everyone on it.
How the solution works
Effortless migration with no downtime and no data loss
As an MSP, VentraIP sells email accounts to customers who use their own domain. In most cases, a customer will have a single email account with their own domain and a couple of aliases for their ‘standard’ email accounts (info@, sales@, etc.).
Currently, VentraIP has ~9,000 domains and ~15,000 accounts.
By switching to Axigen, they are able to provide a better product to their customers at a lower price, and also introduce new features they previously didn’t have access to. Maintenance overheads and hardware costs were also reduced through the clustering setup.
The cluster solution has allowed them to have a single URL for customers to use as IMAP / POP / SMTP / WebMail address. This leads to infinite scalability and growth opportunities without massive changes to the underlying architecture.
6 months after their switch to Axigen Mail Server, VentraIP has seen a 20% growth in the number of email accounts (a staggering growth). The costs for Axigen licensing has also decreased by 60%, allowing them to make better investments in hardware and improve their product.
Axigen gives us a product that competes with the best in today’s market, their support gives us the confidence that issues that come up will be swiftly dealt with and resolved, and their development speed gives us knowledge that we will continue to compete into the future with new improvements and features.
Senior Technical Operations