What information to collect for the technical support team if an Axigen server exits abnormally or crashes on a Linux system

This article describes what information to collect if an Axigen server exits abnormally or crashes on a Linux system

Resolution

The following information should be collected for the support team:


- mention the name and version of the Linux distribution installed on the Axigen server


- the output of the commands:

ps aux | grep axigen

/opt/axigen/bin/axigen --version


- the Axigen configuration file, available by default at:

/var/opt/axigen/run/axigen.cfg


- an archive containing the system mail log, available at:

/var/log/maillog or mail.log or mail


- the following file as attachment:

for RPM basd distributions:

/etc/sysconfig/axigen

for DEB based distributions:

/etc/default/axigen


- if possible please connect to the Axigen CLI interface and generate the supportInfo archive using the steps below:

1. Log into the CLI using the telnet application:

telnet 127.0.0.1 7000

2. Enter the administrative username:

user admin

3. Enter the password for the Axigen admin user:

your_admin_password

4. Run the command:

<#> SAVE supportInfo

By default the archive is saved in the Axigen working directory:

/var/opt/axigen/supportInfo.zip

Applies to
OS: Linux
Distros: RPM based distrosDEB based distrosUbuntuDEB based distros amd64RPM based distros x64