Solution
The following information should be collected for the support team:
- mention the name and version of the Linux distribution installed on the Axigen server
- the output of the commands:
ps aux | grep axigen
/opt/axigen/bin/axigen --version
- the Axigen configuration file, available by default at:
/var/opt/axigen/run/axigen.cfg
- an archive containing the system mail log, available at:
/var/log/maillog or mail.log or mail
- the following file as attachment:
for RPM basd distributions:
/etc/sysconfig/axigen
for DEB based distributions:
/etc/default/axigen
- if possible please connect to the Axigen CLI interface and generate the supportInfo archive using the steps below:
1. Log into the CLI using the telnet application:
telnet 127.0.0.1 7000
2. Enter the administrative username:
3. Enter the password for the Axigen admin user:
4. Run the command:
<#> SAVE supportInfo
By default the archive is saved in the Axigen working directory:
/var/opt/axigen/supportInfo.zip