FIRsT Support

renew support

Dedicated mostly to home & small businesses, Axigen's primary support level grants you unlimited access to great tech support, all year round.

The Technical Support from Axigen is simply excellent[...] The emails I received on my queries were clear and concise, told me exactly what I wanted to know. They can even replicate your system on their test rig to give the absolute best solution to your query! Brilliant!

David Gray
CESS, UK

Includes

  • 24 x 7 x 365 availability
  • Email support (24 hours maximum response time)
  • Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration
  • Software Maintenance
  • Web support

Supplied by:

Level 1 Support Engineers

Price / Year:

Contact us

Email support

The email technical support is available 24 x 7 x 365. Simply fill in the contact form on our website & our experts will answer your technical inquiries on Axigen via email. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.

Web support

The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:

  1. Online Documentation
  2. New releases (patches & new commercial versions) of Axigen products
  3. Axigen Knowledge Base
  4. Product documentation (Release Notes, User Guides, White Papers, etc.)
  5. Axigen Forum

Note:

If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & technical support fees are based on updated list prices, as valid in the moment of purchase.