FIRsT Support

Dedicated mostly to home & small businesses, Axigen's primary support level grants you unlimited access to great tech support, all year round.

What's Included Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration

24 x 7 x 365 availability Get help round the clock
Email support 24 hours maximum response time
Software Maintenance Access to new version upgrades
Web support Online product documentation & more
Supplied by: Level 1 Support Engineers
Price / Year: Contact us

The Technical Support from Axigen is simply excellent [...] The emails I received on my queries were clear and concise, told me exactly what I wanted to know. They can even replicate your system on their test rig to give the absolute best solution to your query! Brilliant!

David Gray
CESS, UK

Email support

The email technical support is available 24 x 7 x 365. Simply fill in the contact form on our website & our experts will answer your technical inquiries on Axigen via email. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.

Web support

The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:

  1. Online Documentation
  2. New releases (patches & new commercial versions) of Axigen products
  3. Axigen Knowledge Base
  4. Product documentation (Release Notes, User Guides, White Papers, etc.)
  5. Axigen Forum

Note:

If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & Technical Support fees are based on updated list prices, as valid in the moment of purchase.