Premium Support

Priority phone & email support from Axigen's experienced engineers, perfectly suited to customers with complex messaging requirements.

What's Included Assistance for installation, migration, configuration, troubleshooting, AntiVirus / AntiSpam integration

24 x 7 x 365 availability Get help round the clock
Email support 6 hours maximum response time
Telephone support Dedicated hotline available
Remote interventions Pre-planned*, 3 per year
Software Maintenance Access to new version upgrades
Web support Online product documentation & more
Supplied by: Level 1 & Level 2 Support Engineers
Price / Year: Contact us

One of the best features of Axigen is their excellent customer support. I have utilized them on a number of occasions, mostly at strange hours, and found them to be quick with a useful reply at every turn. They will navigate you through everything, from setup to exotic scripts supporting complicated SMTP delivery rules. I know because I've used it myself and, even as a well versed user of Axigen, find their replies to be useful and timely, even now.

Wesley Keene
Keene Services Inc., USA

Email support

The email technical support is available 24 x 7 x 365, by using a priority support address. Simply write us an email & our experts will promptly answer your technical inquiries on Axigen. It also includes free subscription to the Axigen Newsletter, containing security alerts, advisories & other useful pieces of advice, as well as information regarding upcoming versions, tips & insights on the Axigen products.

Telephone support

Technical Support is provided for calls initiated by the customer on a telephone number which is available for the Premium support level.

Web support

The Web support is permanently available on our website for all Axigen customers & includes access to the following online resources:

  1. Online Documentation
  2. New releases (patches & new commercial versions) of Axigen products
  3. Axigen Knowledge Base
  4. Product documentation (Release Notes, User Guides, White Papers, etc.)
  5. Axigen Forum

Note:

*) Typical interventions cover investigations that require access to your platform, certain reconfigurations, AntiVirus / AntiSpam integrations, etc. and should be planned at least 3 days in advance by contacting our support channel. These types of interventions are not meant for crisis situations. If you require a proactive support level with on-the-spot interventions and SLA based services, please contact us and we will provide a custom managed services agreement.

If a Maintenance & Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance & Technical Support fees are based on updated list prices, as valid in the moment of purchase.