Compare Support Services

Count on us 24 x 7, whether you are a Business, Service Provider or Free Axigen user.
Here's a simple guide to comparing our support packs:

 

FIRsT

Premium

GoLive

Software Maintenance

 

Availability

24 x 7 x 365

Max. response time

24 hours 6 hours 3 hours

Web support

Email support

Telephone support

 

Remote pre-planned interventions

  3 per year  

Free call-back hotline

   

On site

   

Pricing

Pricing

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Assistance for the following services

Installation

Migration

(where applicable)

Configuration

Troubleshooting

AntiVirus integration

AntiSpam integration

Custom feature request assessment

   

Monthly service report

     

Pilot design

   

Pilot installation

   

Pilot project report

   

Platform implementation

   

Platform deployment

   

System planning & provisioning

   

Operations audit

   

Technical training

   

Supplied by

Level 1 CSE

 

Level 2 CSE

 

TAM assigned

   

Other resources

Forum

Knowledge base

Online documentation

Newsletter

Notes:

The price for FIRsT Support applies for commercial licenses (Axigen Business Messaging and Axigen Service Provider Messaging). For Axigen Free Mail Server users, FIRsT Support is included as part of a highly affordable add-on available for online purchase.

If a Maintenance and Technical Support subscription renewal is not ordered before the current subscription's expiration, a new license has to be purchased. Maintenance and Technical Support fees are based on updated list prices, as valid in the moment of purchase.